Strategy
Service portfolio design for MSPs — tiered offering construction, standardised stack decisions across the client base, productised security, MSP-specific supply-chain risk, and where margin actually lives.
Tactical
Standardisation and onboarding for MSPs — client onboarding playbooks, per-tenant baseline templates, RMM/PSA tooling strategy, documentation standards, consistent security baselines, fleet change management, and SLAs deliverable at scale.
Operational
The repeatable delivery layer for MSPs — standardised runbooks, monitoring and alerting thresholds, multi-tenant patch and backup cadence, Microsoft 365 / Entra hardening, ticket-handling SOPs, and escalation paths.